Refund policy

At Luqman Herbal Care, we value our customers and strive to provide high-quality herbal products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

• You have 7 days to return an item from the date you received it.

• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.

• The item must be in its original packaging with all seals intact (due to the nature of herbal/health products, we cannot accept opened bottles or jars for hygiene reasons).

2. Exchanges

• We only replace items if they are received damaged, defective, or incorrect.

• If you need to exchange it for the same item, please contact us immediately at luqmanherbalcare@gmail.com with photos of the damaged product.

• Exchange requests must be raised within 7 days and we'll deliver the exchanged product within next 7 days.

3. Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.

• If your return is approved, we will initiate a refund to your original method of payment or bank account.

• You will receive the credit within 5-7 business days, depending on your bank's policies.

4. Shipping Costs

• You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (wrong or damaged product).

• Shipping costs are non-refundable.

5. How to Initiate a Return?

To start a return or exchange, please reach out to us with your Order ID and the reason for return:

• Mobile No: +91-9045067436

• Email: luqmanherbalcare@gmail.com

• Business Address: Mohalla Nal, Nai Basti, Amroha, Uttar Pradesh - 244221